Last Updated: 22 July 2026

1. Introduction

Geneva Expat Solutions (operated by Samuel Chopard, referred to as “I”, “me”, “my”, or “Geneva Expat Solutions” in this policy) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how I collect, use, and safeguard your information when you visit my website and use my services. I process your personal data based on your consent or contractual necessity, as required.

2. Data I Collect

I collect the following personal information when you interact with my website:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Information submitted through contact forms
  • Information voluntarily provided during the delivery of services
  • Communications exchanged by email, messaging platforms, or other agreed communication channels
  • Geneva Roadmap account data, if you choose to create an account: the planner answers you save, your saved progress, your email address, and a short record of any documents you purchase (see Section 9)

I do not intentionally collect sensitive personal data unless it is voluntarily provided and necessary for the requested service.

Additionally, I use cookies for essential site functions and, with your consent, for website statistics (Google Analytics).

3. How I Use Your Data

I use your personal data for the following purposes:

  • Respond to enquiries
  • Deliver requested services
  • Communicate regarding ongoing support arrangements
  • Manage client relationships
  • Process payments and issue receipts or invoices
  • Improve my services and website
  • Send newsletters, updates, or service-related communications where permitted

I do not share your personal data with third parties, except when necessary for payment processing through Stripe or PayPal, which may process your data outside of Switzerland. Please refer to Stripe’s Privacy Policy and PayPal’s Privacy Policy for more information on how they handle your data.

If you choose to communicate with me through a third-party messaging or meeting platform, such as WhatsApp or Microsoft Teams, that platform processes your data under its own privacy policy. This may apply, for example, to the optional support offered with certain Toolkit documents or checklists. I use the information shared through these channels solely to respond to you and to deliver the requested support.

Where services are provided through a client organization, employees may voluntarily provide personal information necessary for the delivery of support services. Such information is used solely for providing the requested support and is not shared beyond what is necessary for service delivery or legal obligations.

4. Payment Processing

When you purchase a document, payment is processed securely by Stripe. I never see or store your card details; Stripe handles them directly under its own PCI-DSS-compliant security.

Payments are securely processed by Stripe or, for PayPal payments, by PayPal. I do not store or process payment details myself. Please refer to Stripe’s Privacy Policy and PayPal’s Privacy Policy for more information on how they handle your data.

5. Data Protection

I implement appropriate security measures, including SSL encryption, to protect your data from unauthorized access, loss, or misuse. Personal data is stored using reputable service providers that implement appropriate security measures. Data may be processed or stored in countries outside Switzerland where required for service delivery.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request deletion of your data
  • Request your data in a structured, commonly used format (data portability)

To exercise these rights, please contact me via the Contact page on my website: GenevaExpatSolutions.ch/Contact.

7. Cookies and Tracking

I use cookies for:

  • Google reCAPTCHA (to prevent spam and ensure security)
  • Website analytics to improve user experience

By using my website, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings.

The Toolkit also uses your browser’s local storage to temporarily save the details you type into a document form, so you do not lose them if you navigate away or reload the page. This information stays on your device, is not sent to me until you choose to proceed to payment, and is automatically cleared after 24 hours.

8. Data Retention

For the Toolkit (letters, documents, and checklists), the details you enter, such as your name, address, commune, and the information used to complete the document, together with your email address, are encrypted at rest and kept only to produce and deliver your document. After payment you receive a private download link by email that works for up to 3 openings over 30 days; once it expires your data is automatically and permanently deleted. Where you purchase an optional support option, any messages you send me are kept only for the duration of that support and as needed to respond to you.

I retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Geneva Roadmap Account

The Geneva Roadmap is a free, personalized planning tool. You can use it without an account, in which case your answers stay only in your own browser and I never receive them. If you choose to create an account to save your roadmap, this section applies.

What I store. When you save your roadmap, I store the answers you give the planner (such as your stage of the move, your arrival or departure date, your household situation, and your permit type), which steps you have marked as done, and your email address. If you purchase a document from the Toolkit, I also keep a short record of which document it was and the date, so that you have a purchase history.

How I protect it. Signing in is passwordless. You enter your email and I send you a single-use link, so there is no password that could be lost or stolen. Your planner answers are encrypted at rest, and everything is hosted in Switzerland with Infomaniak. Your information is yours alone. It is never sold, and it is never shared with your employer.

Employer-sponsored accounts. If your employer provides your access, they can see anonymous, aggregate usage only, such as how many of their employees have activated an account. They never see your answers, your progress, or your individual activity.

Your controls. You can export all of your account data at any time as a clear, readable file, and you can delete your account and everything in it yourself, at any time, from within the account. Deletion is immediate and permanent.

Retention. I keep your roadmap data for as long as your account exists, with no automatic deletion for inactivity. Documents you purchase from within your account are kept indefinitely so you can always come back to them; the 3-openings/30-day automatic deletion described in Section 8 applies only to a guest purchase made without an account.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The latest version is always accessible on my website. I do not provide direct notifications of changes.

11. Contact Me

If you have any questions about this Privacy Policy or how I handle your data, or if you wish to lodge a complaint, please contact me via my website’s Contact page: GenevaExpatSolutions.ch/Contact. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).